CenterPoint Energy Postponing Late Fees and Disconnects for Some Indiana & Ohio Customers
CenterPoint Energy sent out notifications yesterday to some of their customers in Indiana and Ohio citing delays with the United States Post Office as the reason for some customers have not received their energy bills.
The delayed bills have due dates ranging between February 13 - 18, 2022. CenterPoint says that they have been assured by the postal service that the issue has been resolved to prevent delays of this kind again in the future.
In a statement, the energy company says they will waive all late fees and any disconnect fees regarding these bills.
We understand this delay may have affected your payment schedule and we would like to assist. With you in mind, all late fees and disconnections associated with the delayed bill will be automatically postponed if bills are paid before the next due date. Additionally, any existing payment arrangements and budget billing enrollments will remain intact. There is no action needed from you.
CenterPointe Energy goes on in the statement to apologize for any inconveniences the delays may have caused and remind customers that bills are available online at centerpointenergy.com once you create an online account with them.
CenterPoint Energy has come under fire recently as customers have started sharing their exorbitant utility bills online with many receiving bills that are more than double and even sometimes triple previous bills. There is even a grassroots movement that has grown to over 6,000 members in its Facebook group, Direct Action Against CenterPoint Energy (Southern IN). Based on a number of the posts and comments, the cost of the electric and gas are not the issue, meaning it is not a matter of how much people are using but rather the Service and Distribution charges tacked on by the utility company that are driving up the bills. Organizers have planned a rally that will take place on February 12, 2022, outside the Evansville Vanderburgh Public Library.