Smart911 Improves 9-1-1 Response Capabilities

Smart911 is free for citizens and allows them to enter safety information online that is automatically displayed to 9-1-1 operators during an emergency

Owensboro-Daviess County Central Dispatch 911, and Rave Mobile Safety, a leading provider of software safety solutions, today announced the purchase of Smart911 for use in Owensboro and Daviess County. Smart911 allows citizens to enter information online that they want to have delivered automatically to the 9-1-1 operator in the event they call 9-1-1. The additional data provided is far more extensive than what is typically available to 9-1-1 telecommunicators and helps to improve incident outcomes.

“Smart911 strengthens and expands our current 911 service by providing us with critical information about callers, while enhancing our ability to locate and communicate with them. This will help us provide more information to 9-1-1 call takers, as well as first responders before they arrive on the scene,” said Dispatch Director Paul Nave. “From knowing why a victim is unable to speak, to providing EMS with information about medical conditions, to even having a photo of a lost child available immediately, the information provided by Smart911 will help us better serve our citizens and can help save lives.”

"We are excited to add Owensboro and Daviess County to the rapidly growing list of leading emergency communication centers across the nation that support Smart911,” said Todd Piett, Chief Product Officer at Rave Mobile Safety. “The Owensboro and Daviess County team is exceptional, and we look forward to working with them in rolling out this solution.”

Smart911 provides citizens with the ability to enter information that they want to  Information can include children’s photos, medical conditions, home addresses of mobile phone callers, disabilities or other rescue-related information. Smart911 then delivers this information automatically with any 9-1-1 call to the call taker’s work station at participating Public Service Answering Points (PSAPs). The service, which is free to citizens, enhances response and supports improved incident outcomes, by providing responders with critical additional information. It also supports citizen demand for the ability to easily provide and manage special needs data.

make available to 9-1-1 call takers through a secure web site.

"We strongly encourage those who live, work and visit Owensboro and Daviess County to register for this free service," [official] added. "The information provided remains completely confidential and is only available to emergency responders in the event they call 9-1-1. The information provided can help save lives."